How to Check Your Cisco Switch Warranty

Introduction

Check your Cisco switch warranty status for maintenance planning and support eligibility. This guide will show you exactly how to locate your serial number and verify your warranty status through multiple methods.

Prerequisites

• Cisco switch physical or remote access
• CCO ID (Cisco.com account) for online checking
• Basic understanding of Cisco IOS commands
• Internet access for online warranty verification

Locating Your Serial Number

Method 1: Physical Inspection

1. Locate the serial number label on your switch:

• Bottom of the chassis
• Back panel
• Side panel

The serial number format typically looks like: ABC12345XYZ

Method 2: CLI Commands

Switch# show version
Switch# show inventory

Understanding the Output:

Switch# show inventory
NAME: "1", DESCR: "WS-C3750X-48P"
PID: WS-C3750X-48P-S   , VID: V04  , SN: FDO1234X0AB

NAME: "Switch 1 - Power Supply 0", DESCR: "FRU Power Supply"
PID: C3KX-PWR-350WAC   , VID: V01  , SN: DTH1234D0CC

Key Information:

• SN: Serial Number
• PID: Product ID
• VID: Version ID

Checking Warranty Status

Method 1: Cisco Support Website

1. Visit Cisco Support Portal
2. Log in with your CCO ID
3. Navigate to “Check Coverage”
4. Enter your serial number
5. Click “Check Coverage”

Method 2: API Access (For Bulk Checking)

import requests

url = "https://api.cisco.com/supporttools/eox/rest/5/EOXBySerialNumber/1/{serial_number}"
headers = {
    "Authorization": "Bearer {your_token}"
}

Understanding Warranty Information

Key Warranty Terms

• Hardware Warranty: Base physical device coverage
• SMARTnet Coverage: Extended support services
• Limited Lifetime Warranty (LLW): Special coverage for select switches

Sample Warranty Status Information

Product: WS-C3750X-48P-S
Coverage Status: Active
Start Date: 01-JAN-2023
End Date: 31-DEC-2023
Type: SMARTnet
Service Level: 24x7x4

Quick Reference Commands

show version
show inventory
show tech-support | include SN